Terms of use

Last updated 13 November 2026

What HomeHood is

A place to find homes, short stays and household help. We are not a party to any rental, stay or job: the agreement is between you and the other person.

Be honest

Post only true details and real photos of places and work you actually offer. One profile per kind of work.

Not allowed

Fake listings, asking for money before a visit, discrimination or abuse, sharing other people's data, spam, or using HomeHood to collect phone numbers.

Payments

Payments happen directly between you and the other person. HomeHood does not hold, collect or refund money. Never pay before you see the place or the work. The worker or host can record on the booking what was paid; that record cannot be changed later and both of you see it.

Problems and disputes

Either person can report a problem on a booking and gets a report number. We reply within 24 hours, look at the booking history, any payment record and what both sides tell us, and close every report within 15 days. We can warn, hide or remove a listing or profile. We cannot force a refund or a payment. If you are not happy with our answer, you can ask once more within 30 days, or write to the grievance officer below.

Reviews and reports

Reviews must be about a real booking. We may hide listings or profiles that are reported and found to break these rules.

Liability

We check reports and remove bad actors, but we cannot guarantee every listing or worker. Meet in person, check documents, and use the safety tips on the Help page.

Changes

We may update these terms; we will show the date of the last change here.

Grievance officer

[Grievance officer name], [Legal name of the business], [Registered address]. Email: [support email]. We reply within 24 hours and resolve within 15 days.