Privacy policy

Last updated 13 November 2026

What we collect

Your email address (to sign you in), the name and phone number you choose to show, and what you post: listings, photos, worker profiles, bookings, messages, reviews and reports. If you allow it, your rough location for "near me"; we do not store it.

Finding your town from your location

When you tap a location button (the target sign next to the town box, or "Pin my current location"), your phone's position is sent to OpenStreetMap (nominatim.openstreetmap.org) only to look up the town, area and PIN code there. Nothing is sent unless you tap it. When you type a PIN code in a listing, that PIN (not your position) is looked up there too, to check it belongs to the town you typed. Maps on HomeHood also load their pictures from OpenStreetMap.

ID check for people who list

To list a home, a stay or a service you give your full name, phone number, address, the kind of ID and its last 4 characters, and a photo of the ID. Our team uses them only to check that you are a genuine person. The ID photo is kept privately and deleted as soon as it is checked; the other details stay with your account so we can act on reports. We never ask for or keep your full Aadhaar number: cover the first 8 digits before you take the photo.

Phone confirmation

When we turn it on, seeing owners' numbers, booking and asking for help need a phone number confirmed with a one-time SMS code. The code is sent by our SMS provider and is not kept.

Why we use it

Only to run HomeHood: show your listing or profile, connect people who want to rent, stay or hire, send you alerts, and keep the service safe from fraud and spam.

Who can see it

Listings and worker profiles are public, except contact details. A home's phone number, full address and exact map pin are shown only to signed-in people, with a daily limit, so they can visit. A stay's full address and exact map pin are shown only to its confirmed guest and the host. Messages are seen only by the two people in the booking. We do not sell your data.

Visitor statistics

We count visits with Cloudflare Web Analytics, which uses no cookies and does not identify you, only to see which pages are used and how fast they load.

Where it is stored

With our database provider (Supabase). Photos are stored as public files so listings can show them.

How long

While your account is active. Alerts are deleted after 90 days. You can delete your listings any time, and delete your whole account yourself from My account → Your data and privacy. It is removed at once, except what the law requires us to keep. App problem notes (no personal details) are deleted after 30 days.

Your rights

You can download a copy of your data and delete your account yourself from My account → Your data and privacy. You can also ask to see, correct or delete your data, and withdraw consent, by writing to the grievance officer below. You can also complain to the Data Protection Board of India.

Children

HomeHood is for people 18 and older.

Grievance officer

[Grievance officer name], [Legal name of the business], [Registered address]. Email: [support email]. We reply within 24 hours and resolve within 15 days.