Help & safety

Simple rules that keep you safe when renting, booking a stay or hiring help.

Renting a home safely

Every owner you see had their government ID checked by our team. That shows who they are, not that they own the home.
Never pay token money, advance or deposit before you see the home and meet the owner in person.
Check the owner is really the owner: ask for an electricity bill or tax receipt in their name.
Ask about electricity (meter or per unit), water timings, maintenance, lock-in and notice period before you agree.
Get a written rental agreement. Ask for rent receipts if you need them for HRA.
Many states ask tenants to do police verification. The owner can help you with it.
Take photos of the home on the day you move in, so the deposit is returned fairly.

Every worker you see had their government ID checked by our team. That shows who they are, not how good their work is, so read ratings from people who booked before.
Agree the price before work starts. On a price list, “From” is a starting price, and some work is priced only after the worker sees it. Material cost is separate: ask for the bill.
Pay after the work is done. Prefer UPI so you both have a record. The worker can also record the payment on the booking, so you both see the same amount.
For maids, cooks, drivers and nannies, ask for ID and do police verification.
If a worker does not come, mark it on your booking (“They didn’t come”). It shows on their profile.
If someone is rude or asks for more money, report them from their profile.

You pay the host at check-in, never before. Your booking is confirmed only on HomeHood, never by phone or WhatsApp.
Read the house rules and cancellation rule before you book.
Chat with the host in the app so the conversation is saved.

Your phone number is shown only to signed-in people who open your listing, and the exact address only after a confirmed stay.
People can see only a limited number of contacts each day, so nobody can collect numbers in bulk.
You can delete your listings any time from My account.

A problem with a booking? Open it and tap "Report a problem". You get a report number at once, and you can follow it in My account.
A problem with a listing or profile itself (fake, wrong number, a broker)? Tap "Report" on it. Our team reads every report and can hide the listing or profile.
We reply within 24 hours. While we look into it, we may hide the listing or profile.
We hear both sides and close every complaint within 15 days. You can also write to our grievance officer: the details are on the Terms of use page.
Ratings come only from people whose booking was finished. Workers can reply to any rating about them.
In an emergency, call 112 first. Women's helpline: 181. Then report it on the booking: safety reports go to our team at once.
For cyber fraud (someone took money online), call 1930 or report at cybercrime.gov.in.